SHIPPING POLICY AND PROCESSING TIME
For custom orders, the processing time is about 3 to 4 weeks, which is the time required to print new tissue and then make it into your own accessory. For all other items, please refer to the processing time indicated on each product page. Please note that these processing times are estimations and subject to variations. All items are shipped using the national French post system, and the shipping fees depend on the total weight of your order. Here are some shipping estimations for one product :
FRANCE : 1,8€
EUROPEAN UNION : 2,6€
OTHER COUNTRIES : 6€
Within UE, orders classicly arrive within a week, although sometimes it can take a little longer than that. You can decide whether you want a tracking number or not.
Outside of UE, you will automatically be provided with a tracking number, as it is safer when packages have to cross a longer distance. They usually reach destination within 2 to 3 weeks.
I cannot be held responsible for any lost or stolen packages. However, if it was ever to happen to you, please contact me so we can work things out.
RETURN AND CANCELLATION POLICY
As every item is handmade and made to order, I do not accept cancellations once I have started working on it. If you made a mistake measuring your dog's neck size, you can ship the product back to me (at your own cost) and I will freely send you the right sized one, assuming I still have stock on it. Except for this condition, I do not accept returns.
You can pay using your credit/debit card or your Paypal account.
To be able to complete your orders, I require a certain amount of information : your name and shipping address. These informations are also necessary to abide by the law. They are shared in no way with any other party. Once your order is shipped, your personal information won't be used anymore, you will not receive any adds, unless you have subscribed to our newsletter. However, the European law requires that all customer information be kept for 4 years.
If you need or want me to delete/change any of your personal information, feel free to message me.